Frequently Asked Questions

This 2021 Easter Season, your family will be able to make a reservation to visit the Easter Bunny. All visits with the Easter Bunny will be by reservation only.

Q: What exactly is a contactless in person experience?
A: Children will have no physical contact with the Easter Bunny. The Easter Bunny will still be in the photos but there will be no physical contact. This includes sitting on the Bunny’s lap. Parents, we ask that you please have this discussion with your children prior to arrival so that everyone knows exactly what to expect.

Q: Is my family required to wear a mask?
A: Yes, we ask that everyone over the age of 2 wear a mask before and after photos. You may choose to remove the mask(s) for the photos or keep them on – or do some of each. If you choose to remove the mask(s) for photos, the mask(s) will need to go back on once the photos have been taken.

Q: How will the photos look?
A: This year, our team has some great ideas for getting some magical photos – while still keeping everyone safe. The set will have some modifications as far as distance to the Easter Bunny and at specific locations, Plexiglass will be in between the bunny and the children. Other locations will have props strategically placed 6 feet away from the Easter Bunny for the children to sit on.

Q: Why are visits with the Easter Bunny by reservation only?
A:  Reservations are truly the best way to offer a relaxed stress-free experience for all visitors. In addition, reservations will help us keep families socially distanced and our guests and staff safe during the experience.

Q: How does the booking system work?
A:  On our home page,, simply enter your zip-code and select your nearest Easter Bunny location. Available times will be displayed on your screen. Choose the time that works best for your family and follow the instructions to complete the booking process. You will receive an email confirmation as well as a reminder the day before your reservation and then again 15 minutes before.

Q: What do I do when I arrive for my reservation?
A: Check in with the Greeter. We have arranged to have social distanced areas for each family to move through the process.

Q: Can I just show up and wait in line to see the Easter Bunny?
A: No, all visits with the Easter Bunny are by reservation only.

Q: Can I make a reservation at the photo set?
A: All reservations must be made online and in advance. The Greeter on set will be able to direct you to our reservation site, however, this must be done on the visitor’s device.

Q: What if I need to change my reservation after I book?
A: Simply visit, and enter your email address along with your Reservation Code. Please keep in mind, there will be a $3 fee to change your reservation Date & Time. Reservations may not be changed within 2 hours of your scheduled time. There will be no refunds for booking multiple appointments.

Q: Can I cancel my reservation?
A: There are no refunds or cancellations after you have booked your visit or if you no-show. You will be able to change your reservation while time slots are available as long as you do so at least two hours prior to your reservation.

Q: What if my child gets sick?
A: PLEASE DO NOT BRING YOUR CHILD OR ANY FAMILY MEMBER THAT IS SHOWING SYMPTOMS OF ILLNESS OF ANY KIND. If your child or any member of your party is sick on the day of their appointment, you may reschedule your appointment as long as you do so at least two hours prior to your scheduled visit. If you do not reschedule at least two hours before your reservation and you no-show, you will not receive a refund.

Q: When should I arrive for my reservation?
A: We ask that families arrive no more than 5 minutes prior to their scheduled visit.

Q: Can pets visit the Easter Bunny?
A: Yes, with a reservation. Well behaved, leashed or crated and people friendly pets are welcome as part of Family Photos or for Pet Photos with the Easter Bunny. Pet Photos with the Easter Bunny are welcome every day of the Easter season.

If you have additional questions that were not addressed above, please feel free to email us at